ITIL® translated into easy to read, customizable Visio process templates in BPMN format. Process diagrams in four levels of detail describe the process activities and the information flows between the ITIL processes. The ITIL® Process Map for Microsoft Visio is an officially 'ITIL.
![]() ![]() LEARNING OUTCOMES
The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:
The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.
Contents.ITIL reference process templatesITIL reference models contain professionally designed process templates for all ITIL processes. ITIL® Process Map & ITIL® Wiki Join us!YaSM® is a registered trade mark of IT Process Maps GbR.ITIL®, IT Infrastructure Library® and the Swirl logo™ are registered trade marks of AXELOS Limited. COBIT® is a registered trademark of ISACA. ISO/IEC 20000® is a registered trademark of ISO. CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University. USMBOK™ is a registered trademark of Virtual Knowledge Solutions International Incorporated (VKSII). SIAM® is a registered trademark of EXIN.
VeriSM™ is a registered trademark of IFDC. Microsoft®, Word™, Excel®, SharePoint® and Visio® are registered trademarks of Microsoft Corp. ARIS™ and IDS Scheer are registered trademarks of Software AG.
This page was last edited on 9 October 2019, at 13:32. Content is available under unless otherwise noted.
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